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Website Assistant
An assistant that sits on your website and answers the questions you get asked twenty times a week — from your own information, with a link to where the answer came from.
Overview
Most enquiries arrive outside office hours, and most are the same handful of questions: what do you charge, do you do this particular thing, are you open on Saturday, do you cover my area. Nova answers those instantly from material you have given it. It shows people the page the answer came from, it will not invent something it has not been told, and anything it cannot handle goes straight to you with the whole conversation attached. It is the assistant answering questions on this site.
Features
You give it your pages, price lists, policies and FAQs. It answers from those and nothing else.
If your material does not cover the question it says so and offers to put the person in touch, rather than guessing and embarrassing you.
Anything commercial or unusual is passed to you by email or WhatsApp with the full conversation, so you are not starting from nothing.
The same assistant on the channel most South African customers actually prefer.
A weekly summary of the questions asked and the ones it could not answer — which tells you exactly what to add to your website.
Conversations are stored in your account and exportable. For clients who cannot use a cloud AI service at all, it runs on your own server.
Pricing
Prices exclude VAT. Every plan is month to month unless the billing note says otherwise — we do not lock you into a term to make the price look better.
One assistant on your website, trained on your public pages.
R 1 490/ month
Billed monthly. No setup fee, no contract.
Website and WhatsApp, with the assistant able to check things for you.
R 4 900/ month
Billed monthly. Includes setup and training on your material.
For organisations that cannot send anything to a cloud AI service.
Talk to us
Annual agreement. Priced on scope.
Roadmap
Published so you can see the direction rather than only the current state. Planned items are intentions, not commitments — we will tell you which is which on a call.
Answering from your own material, with a link to the source on every answer.
The same assistant on WhatsApp Business.
Escalation by email or WhatsApp with the full conversation attached.
Answering a phone call the same way it answers a chat, in South African English.
Answering in Setswana, isiZulu and Afrikaans, not only English.
Taking an appointment or a reservation directly in the conversation.
Context
In their words
We came for a logo and left with a business that works. They talked us out of doing the brand on its own — said it would just be a nice identity on a slow website — and they were right. Six shops finally look and behave like one company.
We had accepted the commission as the price of being found. They pointed out that guests book where the experience is better, and then built the better experience. A third of our bookings came back to us in one season.
Questions